Shipping policy

1. Processing Time

All orders require 1–3 business days for warehouse processing before shipment.
  • Business days: Monday to Friday, excluding weekends and national public holidays.
  • Orders placed on weekends or holidays will be processed the next working day.
  • We do not guarantee same-day dispatch for any orders.
  • High-volume sale periods (Black Friday, Christmas, flash sales) may extend processing time by 2–4 extra business days.

2. Shipping Time Estimates (Not Guaranteed)

Delivery times below are estimated reference windows only; delivery dates are not guaranteed by our store. Delays caused by third-party carriers are beyond our responsibility.
  1. Standard Shipping: 7–15 business days after dispatch
  2. Expedited Shipping: 3–7 business days after dispatch
  3. Remote US territories, Alaska & Hawaii: Additional 3–8 business days delay

Factors That Cause Shipping Delays

  • Courier sorting backlogs, peak holiday seasons
  • Bad weather, natural disasters
  • Random customs inspection (for cross-state/overseas shipments)
  • Incorrect/incomplete shipping address provided by customers
  • Carrier operational failures, lost package screening

3. Shipping Cost Rules

Shipping fees are automatically calculated at checkout based on destination, product weight and shipping method selected:
  1. Free Standard Shipping: Automatically applied to orders over the minimum threshold shown on checkout page.
  2. Standard Shipping Fee: Fixed rate for orders below the free shipping threshold.
  3. Expedited Shipping: Extra premium cost paid by customers at checkout.
  4. Oversized / Heavy Items: Additional surcharge may apply for large kitchen appliances, displayed before payment.

Non-refundable Shipping Fees

Original shipping charges cannot be refunded in the following situations:
  • Customer voluntary return, change of mind
  • Refusal to accept package
  • Wrong address leading to returned shipments
  • Partial order refunds

4. Shipping Restrictions

US Domestic Shipping Coverage

We ship to all 50 US states, Alaska, Hawaii, and US territories.

PO Boxes, military APO/FPO addresses are supported with extended delivery times.

Locations We Cannot Ship To

  • International countries (unless international shipping toggle is enabled on your store)
  • Restricted embargoed regions per US federal law
  • Unverified remote areas with no courier service coverage

5. Address Responsibility

You are fully responsible for entering an accurate, complete, deliverable shipping address including street name, house number, city, state, ZIP code and valid contact phone number.
  • If packages are returned to warehouse due to typo, missing info or invalid address: Customer covers both original shipping cost and return redelivery fees for resending.
  • We will not offer free re-delivery for address errors made by buyers.

6. Tracking Information

Once your order is dispatched, a shipping confirmation email with tracking number and carrier link will be sent to your registered email.
  • Tracking updates may take 24–48 hours to refresh after dispatch.
  • If tracking shows no movement for over 7 business days, contact our support team for assistance.
  • We are not liable for missing tracking updates provided by third-party logistics providers.

7. Lost or Missing Packages

Step 1: File an investigation

If your package is marked delivered but you have not received it, or tracking stops updating for over 10 business days, contact customer support immediately to launch a carrier investigation.

Investigation period takes 7–14 business days, depending on the courier.

Resolution Terms

  1. Confirmed lost package verified by courier: We offer full refund or free reshipment (customer’s choice).
  2. Package marked “delivered” with no theft proof: No automatic refund/reshipment; buyers must file a local postal theft claim with the carrier.
  3. Packages stolen after successful delivery: Risk transfers to buyer once courier marks delivery complete. We bear no liability.

8. Damaged Goods In Transit

  • Inspect all items immediately upon delivery. If the product arrives broken, cracked or damaged, take clear unboxing photos/videos and contact support within 48 hours of delivery.
  • We will arrange free replacement, partial refund or full refund once damage is confirmed.
  • Damage claims submitted after the 48-hour window will not be accepted.

9. International Shipping (Optional Section, delete if you only ship US)

  • All international duties, import taxes, customs clearance fees are the sole responsibility of the buyer.
  • We do not cover customs charges or offer duty reimbursement.
  • Packages held by customs will not qualify for free reshipment if refused by local customs.
  • International shipping delays due to customs inspection are not our liability.

10. Order Modification & Cancellation Before Shipment

  • You may request address or item modification within 12 hours after placing the order.
  • If the order has already entered processing or been shipped, address changes cannot be adjusted.
  • Cancellation requests after dispatch will be treated as customer return, standard return shipping rules apply.

11. Contact for Shipping Inquiries

Support Email: [Insert your service email]

Service Hours: Mon-Fri 9AM – 6PM Local Time

Please provide your order number when enquiring about shipping status.

Footer Short Summary (For Shopify Page Bottom)

Orders process 1–3 business days before shipping. All delivery times are estimated and not guaranteed. Shipping fees non-refundable for voluntary returns. Buyer responsible for accurate shipping addresses. Contact support within 48 hours for transit damage claims. Lost packages require carrier investigation.