Refund policy

1. Eligibility for Returns

We offer a 30-day free return window counting from the date you receive your order. To qualify for a full refund or exchange, your item must meet all the below requirements:
  • The 30-day return period has not expired.
  • The dough maker and all original accessories (mixing bowl, transparent lid, power cord, user manual) are unused, undamaged, and kept in original factory packaging.
  • No scratches, stains, burn marks, water damage or signs of improper use on the machine.
  • All labels, protective films, and SUS304 steel bowl stickers remain intact.
  • Proof of purchase (order number, shipping receipt) is provided when submitting a return request.
Items that do NOT qualify for return/refund:
  • Products used for commercial catering purposes.
  • Damages caused by personal misuse, improper operation, accidental drops, liquid flooding, self-disassembly, or unauthorized modification.
  • Items returned after the 30-day return window.
  • Clearance, discounted flash sale items marked "Final Sale" (non-refundable, non-exchangeable).
  • Missing original packaging, power cords, or core accessories.
  • Consumable attachments that are lost or damaged by customers.

2. Refund Process

Step 1: Submit a Return Request

Email our customer service team at [Insert Your Support Email] with your order number, full name, contact information, and clear photos/videos showing the product condition. We will reply within 24 business hours to confirm your return eligibility and send a pre-paid return shipping label if approved.

Step 2: Ship Back the Product

Pack the product securely with all original parts. Attach the provided return label to the outside of the package. Keep the shipping tracking number for reference.

Note: For returns caused by product defects, we cover all return shipping fees. For customer-initiated returns (change of mind, wrong size/style), the buyer is responsible for return shipping costs, and a small restocking fee may apply.

Step 3: Refund Issuance

Once our warehouse receives, inspects, and verifies your returned item meets our return standards:
  1. Full refunds will be processed within 3–7 business days.
  2. Funds will be returned to your original payment method (credit card, PayPal, Shop Pay, etc.).
  3. Bank processing delays of up to 10 business days may occur depending on your payment provider—we are not responsible for bank transfer hold times.

3. Exchange Policy

If you receive a defective dough maker, or you want to swap for the alternate color (Active Red / Rose Gold White):
  1. Submit an exchange request within 30 days of delivery.
  2. Send back the original product following our return shipping instructions.
  3. After inspection passes, we will ship your replacement unit out within 2 business days at no extra cost to you.

    Color exchanges due to personal preference will require the buyer to cover return shipping fees.

4. Defective & Damaged Upon Arrival

If your machine arrives broken, scratched, missing parts, or with factory functional defects:
  • Contact support within 48 hours of delivery with unboxing photos/videos.
  • We will arrange a free return, free replacement, or full refund—your choice, with zero extra charges.
  • We do not accept damage claims submitted more than 48 hours after package delivery.

5. Partial Refunds

Partial refunds are only granted under these circumstances:
  • Minor cosmetic blemishes disclosed to you before shipping, with pre-agreed partial discount.
  • Customer returns missing minor non-essential accessories (a restocking deduction will apply based on the missing part value).

6. Non-Refundable Fees

The following charges cannot be refunded after order fulfillment:
  • Original shipping & delivery fees (if you refuse the package or return due to personal preference).
  • Customs duties, import taxes, brokerage fees for international orders.
  • Gift wrapping fees.

7. International Order Returns

For orders shipped outside the United States:
  • Buyers are liable for all return shipping, customs duties, and import taxes generated during the return shipment.
  • We do not reimburse cross-border customs fees for voluntary returns.
  • Defective international items qualify for free replacement, but return shipping to our warehouse is covered by us only for confirmed factory faults.

8. How to Contact Support for Returns

Email: [Your Support Email]

Working Hours: Monday – Friday, 9AM – 6PM Local Time

Please include your Order Number in all communications to speed up processing.

9. Policy Modifications

We reserve the right to update this return & refund policy at any time without prior notice. All policy changes take effect immediately upon posting on our website. Your continued use of our store confirms acceptance of the latest policy terms.

Short Footer Version (Simplified for Shopify Page Bottom)

30-Day Return Window | Full refunds for unused, complete items in original packaging. Defective items qualify for free return shipping. Buyer pays return shipping for change-of-mind returns. Final sale items cannot be returned or exchanged. Contact support for all return requests before sending packages back. All refunds process 3–7 business days after warehouse inspection.